Last updated: June 8th 2026
1. Introduction
ForwardIQ ("ForwardIQ," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at forwardiq.io or use our platform, software, and related services (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.
2. Information We Collect
We collect information in several ways depending on how you interact with the Service:
Information you provide directly. This includes information you submit when you register an account, subscribe to a plan, contact us, or otherwise use the Service:
• Identity and contact information such as your name, email address, company name, and phone number;
• Account credentials, including your username and password;
• Billing information, such as payment card details and billing address (processed by our payment providers);
• Any content, data, or materials you upload or submit to the Service ("Customer Data"). Information collected automatically. When you use the Service, we may automatically collect:
• Usage data, including pages visited, features used, and actions taken;
• Device and technical data, such as IP address, browser type, operating system, and device identifiers; • Cookies and similar tracking technologies (see Section 7).
Information from third parties. We may receive information about you from third-party services you connect to the Service, or from analytics and marketing partners, in accordance with their privacy practices.
3. How We Use Your Information
We use the information we collect for the following purposes:
• To provide, operate, maintain, and improve the Service;
• To create and manage your account and authenticate your access;
• To process payments and manage subscriptions;
• To communicate with you, including service-related notices, support, and updates; • To send marketing communications where permitted, which you may opt out of at any time; • To monitor usage, detect and prevent fraud, and ensure the security and integrity of the Service; • To comply with legal obligations and enforce our Terms and Conditions.
4. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
• Service providers. With vendors who perform services on our behalf, such as hosting, payment processing, analytics, and customer support, who are bound to protect your information;
• Legal requirements. When required to comply with applicable law, legal process, or governmental request, or to protect our rights, safety, or property;
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, in which case information may be transferred to the successor entity;
• With your consent. When you direct us to share information or otherwise consent to its disclosure.
5. Data Retention
We retain personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Service, remember your preferences, analyze usage, and support marketing. You can control cookies through your browser settings, though disabling certain cookies may affect the functionality of the Service.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your data, and the right to data portability. You may also have the right to opt out of certain marketing communications.
To exercise these rights, please contact us at jose@forwardiq.io. We will respond to your request in accordance with applicable law. Florida residents and individuals in other jurisdictions may have additional rights under applicable state or regional privacy laws.
9. Children's Privacy
The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child without appropriate consent, we will take steps to delete it.
10. International Data Transfers
We are based in the United States, and your information may be processed and stored in the United States or other countries where we or our service providers operate. By using the Service, you acknowledge that your information may be transferred to jurisdictions that may have different data protection laws than your own.
11. Third-Party Links and Services
The Service may contain links to or integrations with third-party websites and services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will revise the "Last Updated" date above and provide notice through the Service or by other reasonable means. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
ForwardIQ
Email: jose@forwardiq.io
Website: forwardiq.io
